VELD'S: Terms and conditions of sale

1. Purpose and acceptance of the terms and conditions

The VELD'S website (hereinafter the "Site") is an e-commerce site that can be accessed via the Internet network at the following address: It is open to any user of this network (hereinafter the "Internet user"). It is edited by VELD'S (hereinafter "the vendor"), a Simplified Joint Stock Company with a capital of 52,872.90 euros, whose registered office is at 39 via Nova CS 20138, Pôle Excellence Jean-Louis 83618 FRÉJUS Cedex - France,registered with the Paris Trade and Companies Register under number 451 739 452 (hereinafter "the Vendor").

The Site allows VELD'S to offer cosmetic products for sale to Internet users browsing the Site (hereinafter the "Users"). For the purpose of these terms and conditions of sale, it is agreed that the User and VELD'S will be collectively referred to as the "Parties" and individually referred to as the "Party", and that Users who have confirmed an order will be referred to as the "Buyer". The rights and obligations of the User apply as a matter of course to the Buyer.

By placing an order for a Product for sale on the Site, the User acknowledges they have read and accepted in full these terms and conditions of sale. No handwritten signature will be required from the User for this acknowledgement to be valid. In accordance with the provisions of articles 1316 to 1316-4 of the French Civil Code, supplemented by Decree no. 2001-272 of 30 March 2001, implementing article 1316-4 of the French Civil Code relating to electronic signatures, it should be remembered that validation of an order form, as described in article 3.3. below, constitutes an electronic signature which carries the same legal weight as a handwritten signature with regard to the two Parties.

The User may save or print out these terms and conditions of sale, provided that they do not modify these conditions.

These terms and conditions of sale are valid as of 1st January 2007.
VELD'S reserves the right to modify these general and specific Terms and Conditions of Sale at any time and without prior notice, it being understood that any such changes will not apply to reservations and orders already accepted and confirmed by the Buyer. These terms and conditions of sale override any other documents.

2. Products sold on the Site

Special offers are only valid for the duration of the validity of the offer in question and while stocks last.
You will be informed by e-mail if one or more of the products that you have ordered are unavailable. The value of your order will be recalculated and the new sum will be debited from your account, minus the value of the unavailable products. If no item you have ordered is available, you will be informed of this by e-mail and your account will not be debited.
You may also cancel an order you have placed on the site by contacting customer services on 04 94 17 63 00. If customer services informs you that your order has already been processed, you may no longer cancel the order: you will have to refuse delivery of the parcel containing your order when it is delivered to you.
In accordance with article L. 111-1 of the French consumer code, the Buyer may, prior to placing their order, use the VELD'S France Site to acquaint themselves with the essential characteristics of the product or products that they wish to order.
The photographs, visuals and descriptions of the products for sale are for information purposes only and have no legal or contractual effect.

3. Prices of products for sale on the site

The prices featured on this Site are shown in Euros inclusive of all taxes and may be changed during the course of the year, it being understood that products ordered will be invoiced at the price that was applicable at the time of the order being registered.
Prices do not include postage and packaging, a charge for which will be added to the price of the products purchased, according to the value of the order. The charge for postage and packaging will be displayed before the Buyer registers their order.
Prices are inclusive of Value Added Tax (VAT) at the rate applicable on the date the order is placed. Any change to the rate of tax to be applied will be automatically passed on to the price of the products sold by VELD'S on its Website.
The retail price of the products may be changed by VELD'S at any time. The Buyer will be notified of these changes before placing an order.

4. Orders

The placing of an order constitutes a full and unconditional acceptance of these terms and conditions of sale.
The amount of each order is limited to the sum of 600 Euros per order.
In confirming the order by clicking on the "Confirm my order and pay" button, the Buyer acknowledges that they accept this order, as well as these terms and conditions of sale. The order form may be printed out.
As soon as the order has been registered, an itemised acknowledgement of receipt of your order will be sent to the e-mail address supplied by the Buyer.
This acknowledgement of receipt will state the exact amount invoiced and the terms and conditions for delivery of the order.
This acknowledgement of receipt constitutes acceptance of the order and validates the transaction.
The Buyer accepts that the VELD'S order registration systems constitute proof of the nature of the agreement and its date.
VELD'S nonetheless reserves the right to cancel any order placed by a customer with whom there exists a dispute concerning the payment of a previous order, or for any other legitimate reason, notably relating to the unusual nature of the order in question.

5. Payment

All orders are payable in euros.
The Buyer may pay for their order using the following payment method: bank card.
The following bank cards are accepted by the site: Carte Bleue, Visa and MasterCard.
The Buyer guarantees to VELD'S that they have any authorisation required to use the payment method they chose when registering their order form.
VELD'S reserves the right to suspend or cancel any order and/or delivery, regardless of its nature or stage of execution, in the event of non-payment of any sum payable by the Buyer, or in the event of problems relating to payment.
Late payment interest equivalent to the legal interest rate plus five percentage points is applicable as of right to all monies owing after a period of ten days after the billing date or immediately after notification of refusal of payment by the bank involving any other payment method.
Delivery of any new order may be suspended in the event of the late payment of a previous order, notwithstanding the provisions of these terms and conditions of sale.
As part of the campaign against Internet fraud, information concerning your order may be transmitted to any third party for verification.
In order to ensure that payment by bank card is secure, the customer must communicate their bank card's visual cryptogram (CVV) to the payment system provided by La Caisse d'épargne.

6. Order delivery

The products will be delivered to the address indicated by the Buyer on the order form according to the delivery method chosen.
Delivery will be made within an average timeframe of 3 to 10 days on receipt of the order form, according to the country and the delivery method chosen.

7. Product returns and refunds

Products may be returned by the Buyer in accordance with the conditions and instructions below:
The products must be returned to VELD'S in perfect, re-sellable condition (original packaging, accessories, insert, etc. intact); the packaging must be duly sealed and accompanied by a signed return authorisation form.
VELD'S accepts the return of all items purchased on the site as long as these items are returned within 14 days of the Buyer taking delivery of their order.
In principle, return shipping costs are borne by the Buyer. In the event of a technical anomaly or an error regarding the items delivered, return shipping costs will be refunded by VELD'S.

To return an item, the Buyer must follow the following instructions:

1. Return the product in its original packaging.
2. Fill in and attach the Return authorisation form. Returns sent back without a Return authorisation form will not be accepted.
3. Send the parcel to the following address:

39 via Nova CS 20138, Pôle Excellence Jean-Louis 83618 FRÉJUS Cedex - France.

The cost of any liability incurred as a result of the return of the product will be met by the Buyer.
In the event of non-adherence to the procedure set out above or to the stated deadlines, the Buyer will not be able to make any claim relating to the non-conformity of or any obvious defects in the delivered products, these products thus being deemed to conform to this order and to be free of any obvious defects.

8. Cooling-off period

In accordance with article L. 121-20 of the French consumer code, the Buyer has a period of 14 clear days on receipt of goods in which to return - at their expense - the products ordered, in order to obtain a refund.
The products must be returned to VELD'S in perfect, re-sellable condition (original packaging, accessories, insert, etc. intact); the packaging must be duly sealed and accompanied by a signed return authorisation form according to the procedure described in article 7.5 above.
If the terms and conditions set out above are adhered to, the customer will be refunded, with their bank account being recredited within 14 days of receipt of the returned goods.

9. Retention of title

VELD'S retains full ownership of sold products until receipt of payment in full, inclusive of all costs and taxes.

10. Liability

VELD'S shall not be held liable for non-performance of contract in the event of products being out of stock or else unavailable due to an act of God, disruption or general or partial strike action, notably within the postal services and transport and/or communications industries.
VELD'S shall not be held liable for any indirect damage that could arise out of the purchase of the products.
VELD'S shall not be held liable for the loss of any data or files. It is the Buyer's responsibility to perform the necessary backups.
VELD'S disclaims any liability for:
• any interruption to the site;
• the incidence of bugs;
• any inaccuracy or omission relating to information available on this site;
• any damage resulting from a third party gaining fraudulent access to the site and subsequently modifying information available on the site;
• and more generally, any damage, direct or indirect, regardless of the cause, origin, nature or consequences thereof, including most notably the expenses that could be incurred through the purchase of goods offered for sale on the site, loss of profits, customers, data or any other loss of intangibles that could arise as a result of the access of any given individual to the site or as a result of access to the site being unavailable or as a result of credence lent to any given piece of information originating directly or indirectly from this site.

11. Intellectual property

In accordance with the legislation governing the protection of literary, artistic and other similar property rights, this Site and all the constituent parts, brand names, designs, templates, logos, graphics, etc. to be found on this Site, as well as their compilation, are the exclusive property of VELD'S. VELD'S does not grant any licence or rights other than that of the right to view the Site.
The reproduction or use of all or part of these elements is authorised for information purposes only, for personal, private use. Any reproduction or use of copies made for any other purpose is expressly prohibited. Any other use constitutes an act of counterfeiting punishable under Intellectual Property legislation, unless prior written authorisation is obtained from VELD'S.

12. Governing law and jurisdiction

The sale of VELD'S products is subject to French law. Any dispute arising over the interpretation, performance or breach of the contract agreed between VELD'S and the Buyer, even when there are multiple defendants, will be, in the absence of an amicable agreement, subject to the exclusive jurisdiction of the Paris courts.

13. Data protection

The information collected by VELD'S in the course of any order by the Buyer is required by VELD'S and its commercial partners in order to process their order. In accordance with French Data Protection act no. 78-17 act of 6th January 1978, the Buyer has the right to access, correct, oppose and delete any personal information held by VELD'S, by contacting customer services:

VELD'S Customer Services
39 via Nova CS 20138, Pôle Excellence Jean-Louis 83618 FRÉJUS Cedex - France.

or by e-mail at:*