• Veld's accepts the return of any item purchased on the site if it is returned within 14 days from the date of receipt of your order.
• Products must be returned to Veld's in perfect condition for resale in their original state (packaging, accessories, manuals ...), duly sealed and accompanied by the signed return.
• In principle, the shipping of the return package remains at your expense.
• In the event of a technical fault or error on the references is made, the return costs will be reimbursed by Veld's.
1. Go to your account and go to the section "History and details of my orders"
2. Select the product(s) to return
3. Enter the reason for your return
4. Click on "Generate a return "
A return number will be created in the "Product Returns" section of your account.
Once your return request accepted by our team, you will receive a confirmation email allowing you to return the product(s)
5. Go to your account in the section "My merchandise returns" to obtain your return slip.
6. Send us your order with your pre-printed return slip to:
VELD'S - 39 via Nova CS 20138, Pôle Excellence Jean-Louis, 83618 FRÉJUS Cedex - France.
• If these return conditions are met, Veld's refund, as soon as possible and no later than within thirty (30) days after the date on which the right of withdrawal has been exercised, the total amount paid during the purchase.
• Any risk associated with the returning product is the responsibility of the Buyer. Failure to comply with the procedure outlined above and specified period, the Purchaser shall not make any claim for non-compliance or defect of goods delivered, the products then being deemed compliant and free from defect.